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Refund Policy

RETURNS

We will accept returns, in sell able condition, for purchases made in the last 30 days per invoice/order confirmation date. If an item has been discontinued no refund/credit will be given.A copy of the invoice/order confirmation should be included with all returns.

Returns should be shipped to

Franciscan Media

%Returns Dept

30 Amberwood Pkwy

Ashland OH 44805.

REFUNDS (if applicable)
If you return is approved, then your refund will be processed, minus a 50 cent restocking fee and a credit will automatically be applied to your credit card or account.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cservice@franciscanmedia.org.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cservice@franciscanmedia.org.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.